Prosmoke started from a passion for BBQ and real fire cooking.
We found the UK outdoor cooking market needed a fresh injection of innovation and thought.
We quickly got to work building relationships with manufacturers, and offering services that were completely different within the marketplace.
We feel our offerings at Prosmoke have pushed the UK BBQ market into a different direction, and forced other dealers to level up.
From 2019 - 2021 Prosmoke quickly become the main dealer for brands like Masterbuilt, PK Grills, and Cactus Jack.
In 2020 we helped relaunch Cactus Jack UK, a brand successful in the 90's but needed a fresh new outlook. With design input from our engineers their offset smoker was tweaked and changed to perform more like the Texas style offset smoker. It's now the leading brand in offset smokers in Europe, and continues to introduce people to wood fired cooking.
PK Grills not being available to buy in the UK was one of the biggest surprises. This is considered the No.1 charcoal grill in the world that is truly built to last. As of 2021 we are assisting them in launching the new original PK grill and PKGO across Europe.
The PK grill is here to stay in the UK, and can now be found via ourselves and our sub-dealers up and down the country.
The Masterbuilt brand was added in early 2020 and Prosmoke were the first dealer to offer the Masterbuilt 560, this launched to massive success and we continue to build the Masterbuilt offering here in the UK.
We are the only platinum dealer of Masterbuilt gravity series smokers, and Prosmoke also provides support to Masterbuilt UK, with staff training, parts and support.
Warranty & Support
Our platinum customer support package is something we've extended to all of the brands we carry. Until now manufactures themselves have handled the support for their products, dealers would simply sell the product and point the customer back to the manufacturer if they had any issues. This often caused long wait times for the customer and with the British summers being so short, minimum downtime for customers equipment is essential.
Our policy is we work in partnership with the manufacturer to offer support to the customer, we find this enables a better all round experience.
With over 7,000 sq ft of warehousing it means we can hold huge amounts of stock and spares.
Never would we sell and forget our customers.
Address / Visits
If you would like to come and visit, let us know ahead of time, we will make sure one of our experts is available to chat.
You can find us at the address below:
4 Penhill Industrial Park, Beaumont Road, Banbury, Oxfordshire, OX161RW.
Look for the building with a CES Europe Ltd Sign Outside, we share their building and reception.
ProSmoke HQ: 0800 0614587
Phone lines open from 10-3pm Monday to Friday and closed weekends. Email is monitored at all times, call backs can be arranged anytime. firstname.lastname@example.org