Napoleon | Prestige 500 Connected Gas Grill with Infrared Side and Rear Burner

At ProSmoke BBQ, we are one of the UK’s leading specialist BBQ retailers, dedicated to delivering the finest products, expert advice, and exceptional service. BBQ is our passion, and it’s the foundation of everything we do.

Here’s why we’re the smarter choice:

1. Unmatched Expertise
   Our experienced team provides tailored advice to help you choose the perfect grill or smoker, whether you’re just starting or a seasoned pro.
2. Carefully Selected Products
   Every item we stock is rigorously vetted for quality and performance, so you only get the best.
3. Year-Round Support
   Unlike general retailers, we offer robust after-sales support, from troubleshooting to warranty guidance, whenever you need it.
4. A Community Approach
   Through events, classes, and demos, we help you master outdoor cooking and maximise your enjoyment.
5. Trusted by Thousands
   Our reputation for quality products and outstanding service has made us a trusted name in the UK BBQ community.

Box-shifting retail has its place, and we’re not against it. Anything that gets people cooking outdoors helps spread the joy of BBQ.
But we’re here to take your outdoor cooking journey to the next level with premium products, expert guidance, and year-round support.

Email our team on sales@prosmokebbq.co.uk they will guide you through the process.

Terms
Items must be returned within 28 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Absolutely, if you buy a BBQ that requires setting up and building, our team can do this for you.
The cost to do this does vary, but you get the peace of mind that we have quality checked it, disposed of all the rubbish and got it just right for you. email us to find out more sales@prosmokebbq.co.uk

We’re here to ensure you have the best possible experience, even if something goes wrong. The first step is to email sales@prosmokebbq.co.uk. Our team has extensive knowledge of all the products we sell and can often resolve issues in-house without needing to escalate to the manufacturer.
If further support is required, we’ll guide you through logging your case directly with the manufacturer. As the UK’s only Platinum BBQ retailer, we work in partnership with the manufacturer to ensure the correct replacement parts are sent directly to you. For parts that are difficult to fit yourself, we’ll make the necessary arrangements to assist you with the process, ensuring everything is resolved quickly and hassle-free.

We’ve got you covered! Even if your product is out of warranty, we can supply spare parts to help keep your BBQ performing at its best. We only work with manufacturers that guarantee spare parts for their products for up to 10 years, ensuring you have long-term support and peace of mind.

Simply email sales@prosmokebbq.co.uk, and our expert team will assist you in identifying and sourcing the parts you need. With our extensive knowledge of all the products we sell, we’ll ensure you get the right components to keep your BBQ journey going strong.